ISO 20000 Lead Implementer - Only 3 Days

Seven reasons why you should sit your ISO 20000 course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be ISO 20000 certified in just 3 days. With us, you’ll be ISO 20000 trained in record time
  2. Our ISO 20000 course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass ISO 20000 first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more ISO 20000. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn ISO 20000 faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying ISO 20000 with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 65,217 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study ISO 20000 courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

Start

Finish

Status

Location

Book now

21/8/2017 (Monday)

23/8/2017 (Wednesday)

Finished

-

 

5/2/2018 (Monday)

7/2/2018 (Wednesday)

Limited availability

Nationwide

 

19/3/2018 (Monday)

21/3/2018 (Wednesday)

Open

Nationwide

 

30/4/2018 (Monday)

2/5/2018 (Wednesday)

Open

Nationwide

 

11/6/2018 (Monday)

13/6/2018 (Wednesday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 65,217 students and asked them all to review our Accelerated Learning. Currently, 96.56% have said Firebrand exceeded their expectations:



"Firebrand was a one stop shop for all our training needs. We were met with courtesy and professionalism from the sales stage through logistics and the training itself. Excellent group of professionals, that know the score when it comes to appropriate training methodologies. We look forward to future classes with Firebrand."
J.A. - ISO 27001 Lead Auditor (3 days) (19/2/2014 to 21/2/2014)

"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor (3 days) (2/10/2017 to 4/10/2017)

"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor (3 days) (2/10/2017 to 4/10/2017)

"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor (3 days) (5/7/2017 to 7/7/2017)

""Wonderful. The instructor was excellent and very comprehensive.""
Anonymous - ISO 27001 Lead Auditor (3 days) (5/7/2017 to 7/7/2017)

"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer (3 days) (3/5/2017 to 5/5/2017)

"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer (3 days) (3/5/2017 to 5/5/2017)

"Intense course and a lot of information covered. Pace was good and examples made the course interesting to listen to."
Anonymous - ISO 22301 Lead Implementer (3 days) (20/3/2017 to 22/3/2017)

"Everything fits perfectly together, competence and learning enviroment, would do it at any time again."
Anonymous - ISO 22301 Lead Implementer (3 days) (20/3/2017 to 22/3/2017)

"Iso training has been interesting and given me new insight. The intense learning experience is truly amazing and gives value for money. "
Diana Hierbæk, Region Hovedstaden. - ISO 27001 Lead Auditor (3 days) (4/1/2017 to 6/1/2017)

"Very professional, high quality, good atmosphere, good training material. Highly recommend."
Anonymous - ISO 9001 Lead Auditor (3 days) (19/12/2016 to 21/12/2016)

"Excellent and professionally organized!"
Anonymous - ISO 9001 Lead Auditor (3 days) (19/12/2016 to 21/12/2016)

"Excellent all round, from hotel to instructor top marks."
Anonymous - ISO 9001 Lead Auditor (3 days) (19/12/2016 to 21/12/2016)

"10 star ranking for our instructor, as in the last courses."
Anonymous - ISO 9001 Lead Auditor (3 days) (19/12/2016 to 21/12/2016)

"The cours will give you core insight and best practices regarding IT security. Highly recommended."
Edvard Wikström, Ericsson. - ISO 27001 Lead Implementer (3 days) (8/6/2016 to 10/6/2016)

"This was the latest in a number of courses that I have attended at Firebrand. The instructors are superb and the environment is tuned for learning. I have no hesitation in recommending Firebrand for intensive training."
M.N, Agincourt Partners Ltd. - ISO 27001 Lead Implementer (3 days) (9/5/2016 to 11/5/2016)

"Having never been on an accelerated course before, I was unsure how effective they would be. After attending my first Firebrand course I would highly recommend the approach to others."
Lyn Jones, Oracle. - ISO 27001 Lead Auditor (3 days) (4/5/2016 to 6/5/2016)

"Very good experience. Talented and motivated instructor. Positive impression of Firebrand and their professionalism."
Anonymous - ISO 9001 Lead Auditor (3 days) (29/3/2016 to 31/3/2016)

"Professional attitude, good insight, highly recommendable"
Anne Bang Cruse, NNIT. - ISO 9001 Lead Auditor (3 days) (29/3/2016 to 31/3/2016)

"Intensive & Excellent"
Anonymous - ISO 9001 Lead Auditor (3 days) (29/3/2016 to 31/3/2016)

"Experienced instructor. Intensive."
Stein Svendsen. - ISO 27001 Lead Implementer (3 days) (22/2/2016 to 24/2/2016)

"Good teacher. Great environment for studies."
Abena Dalid , Transcendent group. - ISO 27001 Lead Implementer (3 days) (22/2/2016 to 24/2/2016)

"Highly experienced instructor delivered above expectations."
Dan Cato , KonPro AS. - ISO 27001 Lead Implementer (3 days) (22/2/2016 to 24/2/2016)

"Well prepared, well organized, well executed. Brilliant!"
Isabelle Nielsen . - ISO 27001 Lead Implementer (3 days) (7/12/2015 to 9/12/2015)

"Good short course, facilities and exam policy."
Anonymous - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"The food was good, the days were long"
Darran Mear . - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"Always good training that gives insight."
Johnny Berntsen, Calibra Consulting AS. - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"Concentrated education"
Henrik Thomsen Jensen, Kamstrup A/S. - ISO 27001 Lead Auditor (3 days) (30/11/2015 to 2/12/2015)

"Does what it says on the tin! "
V.R. - ISO 27001 Lead Auditor (3 days) (4/11/2015 to 6/11/2015)

"Well organized and thoroughly helpful training. High skills of instructor"
Anonymous - ISO 27001 Lead Implementer (3 days) (14/9/2015 to 16/9/2015)

"The course was well planned. The administration processes were very good. The course was well run in a good learning environment."
Anonymous - ISO 27001 Lead Auditor (3 days) (2/9/2015 to 4/9/2015)

"Really enjoyed the course, instruction and topic"
Anonymous - ISO 27001 Lead Auditor (3 days) (2/9/2015 to 4/9/2015)

"An intense but worthwhile experience."
Anonymous - ISO 27001 Lead Auditor (3 days) (2/9/2015 to 4/9/2015)

"From start to finish this has been my best experience when training. From the accommodation to the training facilities, everything you need is here. If you want to take your training seriously, use Firebrand."
James Byrne, EDF ENERGY - RUSSELL. - ISO 27001 Lead Implementer (3 days) (5/8/2015 to 7/8/2015)

"Nice atmosphere for learning, no distractions except for the food which is tempting."
Funmi Inije, DLA Piper. - ISO 27001 Lead Auditor (3 days) (13/7/2015 to 15/7/2015)

"Firebrands methods of delivering training allows me to learn fast and in a focused way. It is a very different training experience, in a very positive way."
Jimmy Johansson . - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"It was an intense and good course"
A.L.. - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"I really appreciated that it was possible to complete the course in only three days. Sundsgarden was a nice place, which was easy to reach from the Copenhagen airport. Having all meals and all the course material included in the fee was great!"
K.B. - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"Firebrand courses are really fast learning."
Anonymous - ISO 27001 Lead Implementer (3 days) (26/5/2015 to 28/5/2015)

"Firebrand is my first choice for any IT-related training. "
Anonymous - ISO 27001 Lead Implementer (3 days) (20/5/2015 to 22/5/2015)

"It's good for technical courses that require understanding as instructors provide adequate illustrative examples."
Dimitrios Papadopoulos, Gemalto BV. - ISO 27001 Lead Implementer (3 days) (20/5/2015 to 22/5/2015)

"It is hard and demanding, but Worth the effort. You really get the knowledge."
Anonymous - ISO 27001 Lead Auditor (3 days) (11/5/2015 to 13/5/2015)

"A practical way to learn besides work responsibilities. Provides you great focus and attention."
Laszlo Krnacs, Cembra Money Bank AG. - ISO 22301 Lead Implementer (3 days) (8/4/2015 to 10/4/2015)

"Firebrand was able to accept a late booking on the Friday before Sunday when the course started. I arrived with no knowledge of ISO and left with enough knowledge for the exam. This course is well worthwhile with the LI course to be taken next."
David Wheeler, Amazing IT Ltd. - ISO 27001 Lead Auditor (3 days) (9/3/2015 to 11/3/2015)

"I would thoroughly recommend Firebrand. This is the second time I have used them and Ive been very pleased with the quality of the training and facilities."
Chris Lyth, ARUP. - ISO 27001 Lead Auditor (3 days) (9/3/2015 to 11/3/2015)

"High quality training in an environment conducive to learning."
Anonymous - ISO 27001 Lead Auditor (3 days) (9/3/2015 to 11/3/2015)

"High quality training delivered from an excellent location by high quality instructors."
Steven Witty, Leidos. - ISO 27001 Lead Auditor (3 days) (9/3/2015 to 11/3/2015)

"Firebrand delivers intensive training in a short time frame enabling students to get the most out of the course in the shortest possible time without feeling rushed."
Simon Dent, MOD. - ISO 27001 Lead Auditor (3 days) (9/3/2015 to 11/3/2015)

"The ISO27001 LA course is highly recommended as you progress your career in IT audit. Firebrand's training makes it an easy, understandable experience."
Mital Desai, Vodafone. - ISO 27001 Lead Auditor (3 days) (9/3/2015 to 11/3/2015)

"Focused learning, no distractions"
Anonymous - ISO 27001 Lead Implementer (3 days) (23/2/2015 to 25/2/2015)

Accelerated ISO training, ISO course and ISO certification

Get the skills needed to support your organisation in implementing and managing an IT Service Management System (ITSMS), based on ISO/IEC 20000-1:2005.

In three days, you'll learn the fundamental Information Technology Service principles, concepts and best practices. You'll also learn how to plan, implement and evaluate an ITSMS, based on ISO 20000

Maybe you're preparing for an ISO 20000-1 certification audit? If so, this course will teach you how to achieve that accreditation.

How to become a Lead Implementer faster than anywhere else

The ISO 20000 Lead Implementer is a PECB (Professional Evaluation and Certification Board) official course. It's 40% faster than traditional training, and has been developed in-line with:

  • ISO 10006: Quality management systems - Guidelines for quality management in projects
  • ISO 20000-2: Guidelines for the implementation of an ITSMS
  • ITIL

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £250. You can also apply for the following certifications, depending on your level of experience:

  • Certified ISO/IEC 20000 Provisional Implementer
  • Certified ISO/IEC 20000 Implementer
  • Certified ISO/IEC 20000 Lead Implementer

Read more ...

Interested? See prices or call +971 4 3199019

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call +971 4 3199019

At the end of the course, you'll be tested on the following modules. After three days, you'll have all the knowledge needed to pass the exam:

Introduction to Information Technology Service Management System (ITSMS) concepts as required by ISO 20000; Initiating an ITSMS

  • Introduction to management systems and the process approach
  • Presentation of the standards ISO 20000 family of standards and comparison with ITIL V2 and V3
  • Fundamental principles of Information Technology Service
  • Preliminary analysis and establishmentof the maturity level of an existing Information Technology Service management system based upon ISO 21827
  • Writing a business case and a project plan for the implementation of an ITSMS

Planning an ITSMS based on ISO 20000

  • Definition of the scope of an ITSMS
  • Definition of an ITSMS policy and objectives
  • Documentation of the processes and procedures
  • Service level management
  • Budgeting and accounting for IT services
  • Competence management

Implementing an ITSMS based on ISO 20000

  • Change management
  • Configuration and release management
  • Capacity and availability management
  • Service continuity and security management
  • Incident and problem management
  • Operations management of an ITSMS

Controlling, monitoring and measuring and improving an ITSMS; certification audit of an ITSMS

  • Controlling and Monitoring an ITSMS
  • Development of metrics, performance indicators and dashboards
  • ISO 20000 internal Audit
  • Management review of an ITSMS
  • Implementation of a continual improvement program
  • Preparing for an ISO 20000 certification audit

Read more ...

Interested? See prices or call +971 4 3199019

You'll sit the following exam during the course:

  • Certified ISO/IEC 20000 Lead Implementer

The exam covers the following topics. Don't be overwhelmed - you'll get all the knowledge you need to pass your exam, during this three-day course:

  • Fundamental principles and concepts of Information Technology Service
  • Information Technology Service Best Practice based on ISO 20000-2
  • Planning an ITSMS based on ISO 20000
  • Implementing an ITSMS based on ISO 20000
  • Performance evaluation, monitoring and measurement of an ITSMS based on ISO 20000
  • Continual improvement of an ITSMS based on ISO 20000
  • Preparing for an ISO 20000-1 certification audit

Read more ...

Interested? See prices or call +971 4 3199019

As well as gaining your ISO 20000 certification, you'll also be provided with a free student manual which you can take home with you. It contains over 450 pages of information and practical examples.

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM, CGEIT, CRISC and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Read more ...

Interested? See prices or call +971 4 3199019

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019