ITIL® V3 Intermediate Level: Service Lifecycle - Service Operation - Only 2 Days

Seven reasons why you should sit your Service Lifecycle course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Service Lifecycle certified in just 2 days. With us, you’ll be Service Lifecycle trained in record time
  2. Our Service Lifecycle course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Service Lifecycle first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Service Lifecycle. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Service Lifecycle faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Service Lifecycle with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 64,868 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Service Lifecycle courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

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22/5/2017 (Monday)

23/5/2017 (Tuesday)

Finished

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25/9/2017 (Monday)

26/9/2017 (Tuesday)

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Nationwide

 

6/11/2017 (Monday)

7/11/2017 (Tuesday)

Limited availability

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18/12/2017 (Monday)

19/12/2017 (Tuesday)

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29/1/2018 (Monday)

30/1/2018 (Tuesday)

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12/3/2018 (Monday)

13/3/2018 (Tuesday)

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 64,868 students and asked them all to review our Accelerated Learning. Currently, 96.54% have said Firebrand exceeded their expectations:



"Sleep eat and just ITIL the day away :-)"
Lars Gottschalk , Statens IT. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Operation (2 days) (18/11/2012 to 19/11/2012)

"I can recommend Firebranding as a competence partner. Skilled and competent instructors and a very nice training environment at the facility. I will beyond any doubt be back. "
Brian Malmborg Pedersen , VELUX. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Operation (2 days) (18/11/2012 to 19/11/2012)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certification (2 days) (31/8/2017 to 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certification (2 days) (24/7/2017 to 25/7/2017)

"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation Certification (2 days) (26/6/2017 to 27/6/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certification (2 days) (3/4/2017 to 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certification (2 days) (6/2/2017 to 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certification (2 days) (19/12/2016 to 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certification (2 days) (6/10/2016 to 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certification (2 days) (25/7/2016 to 26/7/2016)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation Certification (2 days) (11/7/2016 to 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation Certification (2 days) (11/7/2016 to 12/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certification (2 days) (2/6/2016 to 3/6/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation Certification (2 days) (18/4/2016 to 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anonymous, EMC - ITIL® Foundation Certification (2 days)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certification (2 days) (4/4/2016 to 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certification (2 days) (8/2/2016 to 9/2/2016)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation Certification (2 days) (20/1/2016 to 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anonymous, Implement Consulting Group - ITIL® Foundation Certification (2 days) (20/1/2016 to 21/1/2016)

"Very intense, good instructor."
Anonymous, Sony Mobile - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Factbased and proffessional."
Anonymous - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation Certification (2 days) (23/11/2015 to 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Course was very intense"
Anonymous - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Excellent. Im coming back for sure."
Anonymous - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation Certification (2 days) (19/11/2015 to 20/11/2015)

"Enjoyed the experience and would recommend."
Anonymous - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certification (2 days) (5/11/2015 to 6/11/2015)

"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 days) (27/10/2015 to 28/10/2015)

"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 days) (19/10/2015 to 20/10/2015)

"Excellent course, felt completely immersed and enjoyed every minute. Keep it up Firebrand!"
Anonymous - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"I really enjoyed my course with Firebrand. The course was very well presented and I learnt a great deal. I have further training booked already."
Anonymous, UTILITA - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"It went very well and I enjoyed it. However I did not feel I had enough time to go through all the information and revise. Also we were not informed that we would have to study on Wednesday night however this was not a problem, but it would have been useful to know."
Riyaaz Patel, Unknown. - ITIL® Foundation Certification (2 days) (1/10/2015 to 2/10/2015)

"Good facility for focused training leading to an effective and efficient learning experience."
Satya Prakash Jasti , NNE Pharmaplan. - ITIL® Foundation Certification (2 days) (24/9/2015 to 25/9/2015)

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. ITIL V3 Intermediate Level: Service Lifecycle - Service Operation will teach you how to implement the ITIL (IT Infrastructure Library®) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

Read more ...

Interested? See prices or call +971 4 3199019

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call +971 4 3199019

You'll learn:

  • The main principles and objectives of Service Transition
  • Organisational issues
  • Technology considerations
  • Activities commonly performed in Service Transition
  • Assessing success factors and managing risk
  • Management skills:
    • Transition Planning and Support
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
    • Knowledge Management

    Read more ...

    Interested? See prices or call +971 4 3199019

You'll sit the following exam:

  • ITIL® Service Lifecycle – Service Operation

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

Read more ...

Interested? See prices or call +971 4 3199019

Included:

  • Official Thynk Courseware: ITILV3SL Service Operation
  • Service Operation Key Element Guide ISBN: 978-0113313631

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM, CGEIT, CRISC and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Read more ...

Interested? See prices or call +971 4 3199019

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019