Microsoft Specialist: Dynamics 365 Sales - Only 3 Days

Seven reasons why you should sit your Microsoft Dynamics 365 Sales course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Microsoft Dynamics 365 Sales certified in just 3 days. With us, you’ll be Microsoft Dynamics 365 Sales trained in record time
  2. Our Microsoft Dynamics 365 Sales course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Microsoft Dynamics 365 Sales first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Microsoft Dynamics 365 Sales. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Microsoft Dynamics 365 Sales faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Microsoft Dynamics 365 Sales with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 64,856 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Microsoft Dynamics 365 Sales courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 64,856 students and asked them all to review our Accelerated Learning. Currently, 96.54% have said Firebrand exceeded their expectations:



"Intensive means just that. Long and exhausting training days but the quality of instruction makes the time fly by. Looking forward to part 2!"
C.P.. - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

"The instructor was very engaging and knew his stuff! "
Anonymous - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

"The quality of the training at Firebrand is perfect for preparing your for the exams!"
Rachel Hillier, Computer-eye2. - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"If you need massive amounts of knowledge in a short time, these are the guys to train with. Excellent facility and instructors. "
Darrall Jarman, Dazzle Computer Solutions (Self Employed). - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"Great place to come if like me you cant sit at home and read through a book, as it just does not go in. I came here having read books and have learnt a lot in the 6 days I was here. The classrooms are quite a nice environment and if you get a good trainer then it makes the whole thing better. The days are long and a bit of a slog at times getting in at 8/8.30 and then leaving at 9. Obviously there are breaks in between but still long days and don't sleep much. Overall a great experience and will definitely be using Firebrand for training again. "
Ben Farnath-Jones, OC&C Strategy Consultants. - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"Although the course consisted of very long days, the instructor was brilliant, it was a good laugh in the classroom and covered the subject areas very well! "
Anonymous - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"The trainer was great and very engaging. I thoroughly enjoyed the course and felt that all of the modules were covered clearly and concisely."
Ethan ODonnell. - Microsoft Windows Server 2016 - Identity (4 days) (17/8/2017 to 20/8/2017)

"After finishing the training for the MCSA course, I now feel confident in taking the examination!"
Callum Nocton-Gribben, Onefile ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (14/8/2017 to 19/8/2017)

"Had a great time at Firebrand. Thank you for all your support."
Jacob Johnson, St Johns School. - Microsoft Windows Server 2016 - Networking (3 days) (14/8/2017 to 16/8/2017)

"MCSD - App Builder course experience was great, got to know lot of new stuff like Azure & MVC and information about how to develop/plan enterprise level web application. The instructor was great through out the course explaining lot of modern stuff which goes on and also balancing the course with exam perspective. "
Amit Rathod. - Microsoft MCSD: App Builder (9 days) (5/8/2017 to 13/8/2017)

"The instructor was great and answered all questions in detail as well as making sure everyone understood. I found the course challenging but learning at Firebrand helps beginners get better knowledge of all the courseware covered."
Hannah McEwan. - Microsoft MCSD: App Builder (9 days) (5/8/2017 to 13/8/2017)

"The course was of very high quality and has provided me with the relevant information to allow me to put it into practice. I attended the course with little knowledge of administering SharePoint and I am leaving knowing that I have the relevant knowledge to build and administer a SharePoint farm. This is all thanks to the instructor - he has been fantastic!"
Benjamin Riley, Halton Borough Council. - Microsoft MCSE: SharePoint 2016 (6 days) (7/8/2017 to 12/8/2017)

"Very experienced tutor also allowed flexible learning environment to discuss wider scope of applied knowledge. All In one location (accommodation and self contained classroom building that is 24 hours accessible)."
A.A.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (7/8/2017 to 12/8/2017)

"The quality of the training experience was excellent! Good facilities, helpful staff and brilliant instructors. This was my first experience of official Microsoft training and Firebrand have definitely made me want more... and with them! I will be Back!"
D.W., Declaro Support Limited. - Microsoft MCSA: Office 365 (5 days) (7/8/2017 to 11/8/2017)

"Excellent facility with excellent trainers."
Owen Heaume . - Microsoft MCSA: Office 365 (5 days) (7/8/2017 to 11/8/2017)

"It has been a great course, the instructor takes a fast-paced & information dense course, yet somehow makes it feel relaxed. Its been a great 3 days."
Anonymous - Microsoft Developing ASP.NET MVC Web 4 Applications (3 days) (8/8/2017 to 10/8/2017)

"Very good course, enjoyable under many aspects. The instructor was very friendly, knowledgeable and patient (I ask many questions). Thank you"
Christian Dornetto, CRM Dynamics Ltd. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 days) (5/8/2017 to 7/8/2017)

"Firebrands intensive courses are great for achieving qualifications fast!"
Muhammed Haque. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 days) (5/8/2017 to 7/8/2017)

"The training was very helpful and puts a lot of things into perspective and real life. It is explained in a way that makes sense, which isn't always captured from a book."
M.J., Knauf Insulation. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"Really enjoyed my short time here. I've made lots of new friends and learned a lot of new stuff within the 6 days that I've been here. Gareth has been great and has helped us through every section of the course."
James Laird, Jmfinn & Co. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"It was a great course, relevant information and a knowledgeable instructor. It helped to make a good bond with other attendees, helping with the evening revision and practice exams together in the hotel bar, or purely just moral support! Be prepared for a lot of intense information, take notes and use whatever vice you need; coffee, sugar, fizzy drinks to keep you alert! I had a great time and would definitely recommend."
KAYLEA REED, UTILITA ENERGY. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"My journey at Firebrand has been great. First course with them, it was extremely informative and I learnt more than I ever would in my own time. The course duration was just right, 6 days to cover 3 modules was perfect. The practice exams are priceless, you can never prepare yourself for the real thing however they got you ready for the daunting aspect of exam conditions. The level of help, support and enthusiasm for us to succeed drives you to do your best (and the failure is not an option T-shirt helps!). Thank you - I will be back!"
Leah Hunt, Scientifica. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"I have learnt a lot this week with Firebrand, their instructors were all friendly and experienced, and have the experience they have in the real world has significantly contributed to my passing this course."
James Gunn, Softwerx. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"The course was great; fast paced enough to keep you interested and the instructors will give you excellent insight the books wont."
R.W., 3T RPD Ltd. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"Excellent Environment and training provided. Thank you"
Anonymous - Microsoft MTA Networking Fundamentals (2 days) (2/8/2017 to 3/8/2017)

"Its been really hard work, but really worth the time. "
Jeffrey Vermunt, MK2. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Training has been of high standards and quality and why I have returned for 3rd time to train with them. I would highly recommended Firebrand Training to anyone wanting to certify themselves."
S.B., Sutaj Ltd. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (10/7/2017 to 18/7/2017)

"Great course with a brilliant course teacher. The instructor managed to dumb down complex concepts and made an interactive educative environment."
Mohammad B, CRMCS Consultancy. - Microsoft Specialist: Programming in C# (4 days) (3/7/2017 to 6/7/2017)

"The training is very good. It is not passive, so you have to work hard, but you get all the key information you need to build upon - with your own reading and revision adding the extra insight needed for the exam. My expectation before the course was that I might pass one of the three exams, but I soon realised that if I was prepared to work in the evenings as the instructor encouraged us all to, then I could get through them all (so far Ive passed 2 with one more this afternoon!). It was up to me now. Having passed an MCP in server 2003 through self-study - which took nearly 12 months - I was very impressed with how much you can learn when able to get the answers you need from a subject matter expert and how quickly you can get through a single exam - a matter of a few days. The labs were also very useful for getting hands-on experience and testing out what you had learned during the day. In terms of the accommodation and food, it was excellent - a small issue with my shower was fixed within hours and the staff are all friendly and very professional. You get a very good choice of food and if you prefer a low carb diet like myself then thats no problem. If you prefer to relax in the evening then there is a decent bar where you can take some time out with your new friends. "
Ben Kane, Euro Recycling. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

"Excellent learning environment, knowledgeable staff. Well paced course syllabus."
Matthew Ottley, Manuli Hydraulics UK Ltd. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

"5th Course at firebrand, and as always a great experience. Trainers are friendly and willing to answer most any questions you may have, even if they have to get back to you later 10/10"
Ethan ODonnell. - Microsoft Windows Server 2016 - Networking (3 days) (28/6/2017 to 30/6/2017)

"Very happy with the course and cannot wait to come back for mtadev in a couple of months. Definitely enjoy server work."
Jamie H., Watchfinder&co. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

"Have been to Firebrand several times and the training is of a high standard. Great way to get qualified in a short time."
Richard Smith, Redcare (5G Communications). - Microsoft MCSA: Windows Server 2012 R2 (9 days) (13/5/2017 to 21/5/2017)

"If you are prepared to attend an intense training course, Firebrand is for you. After 3 days of training, I gained a huge amount of knowledge. Just be ready to learn! And take your skills to the next level."
Mark Cunningham, Capgemini. - Microsoft Specialist: Dynamics CRM 2016 Customisation and Configuration (4 days) (16/5/2017 to 19/5/2017)

"Firebrand provides great training with brilliant instructors. The course was enjoyable and the resources I had access to were fantastic"
Azimuth Jenkins, Capgemini. - Microsoft Specialist: Dynamics CRM 2016 Customisation and Configuration (4 days) (16/5/2017 to 19/5/2017)

"Very professional, interesting, comprehensive training! "
Michal Jarosinski, UTILITA.ENERGY. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/5/2017 to 13/5/2017)

"Highly engaging trainer! Found the MCSA Server 2012 course to be intense but it was helped along the way with the unique and fun way that the trainer took with his approach to it. Hes very, very knowledgeable in the subject which is helped with live notes to take a way (a first for me!) and provided time to carry out labs to test out what is learnt in theory."
The Vinh Hoang, Agent Provocateur Ltd. - Microsoft MCSA: Windows Server 2012 R2 (9 days) (1/4/2017 to 9/4/2017)

"Really impressed with the training and the on-site facilities. Its been a great experience. "
Matt Hill, Coeo Ltd. - Microsoft Azure Academy: Data Lake & Data Factory (2 days) (30/3/2017 to 31/3/2017)

"Good experience at the course. Great introduction and working experience with Data Lakes and Data Factory. The instructor was very patient and clear."
Terry Choo, eBECS. - Microsoft Azure Academy: Data Lake & Data Factory (2 days) (30/3/2017 to 31/3/2017)

"The training is very intensive, but everything is taken care of and thought about. The instructor was immensely knowledgeable and had huge amounts of experience. The facility is excellent too."
Matt Bridgeworth, Softcat plc. - Microsoft Specialist: Architecting Microsoft Azure Solutions (2 days) (29/3/2017 to 30/3/2017)

"Firebrand delivers a complete studying experience that is geared towards results. Tutors and support staff are excellent with incredible knowledge and outstanding customer service. The immersive format is absolutely critical to the success of the training approach and delivers results time after time. If you want your organisation and your staff to develop and succeed then Firebrand is the training partner that you need. Completely committed to delivering the results that you deserve. Love it........"
Paul OSullivan, CSC. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (13/3/2017 to 21/3/2017)

"Very useful, very intense, Plenty of information to take in but it was all useful and will be practical for when i take it back to work. Only positives to say really."
Aman Kumar, DMS. - Microsoft MTA Database Fundamentals (2 days) (20/3/2017 to 21/3/2017)

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. - Microsoft MCSA: Windows 10 (6 days) (13/3/2017 to 18/3/2017)

"Very hard work, but it gets you through the course. My brain is so full!"
Chris Fitz-Avon. - Microsoft Developing ASP.NET MVC Web 4 Applications (3 days) (14/3/2017 to 16/3/2017)

"I would recommend Firebrand to anyone who wants to get qualified quickly in a fast learning environment. The days are tough but rewarding as well."
Nick Margerum, React CP. - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (13/3/2017 to 15/3/2017)

"Excellent training. For anyone planning to take certification it's helpful and intensive. This training helped me understand the new features of the software and how to use those for performance improvement of our data model."
Brinda Jana, British Red Cross. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (6/3/2017 to 10/3/2017)

"Great delivery and having the freedom to learn key areas critical to my job made this course fantastic. The fact that I had a VM remotely accessible from my hotel room was a big help, allowing me to mess around with settings. "
Paul Robertshaw. - Microsoft MCSA: Windows Server 2012 R2 & MCSE: Server Infrastructure (15 days) (25/2/2017 to 11/3/2017)

"A very informative course, ideal for any server administrator. Covered many areas that my personal studying and experience hadnt reached."
PhIllip Edwards, Telis LTD. - Microsoft MCSA: Windows Server 2012 R2 (9 days) (25/2/2017 to 5/3/2017)

"I love coming to do my training down at Firebrand, this is the 5th time I have been down here and I have always gained lots of experience from the courses. "
N.M. - Microsoft MCSA: Windows Server 2012 R2 (9 days) (25/2/2017 to 5/3/2017)

Your accelerated course will allow you to unleash the power of Microsoft Dynamics 365 for Sales - helping your business turn relationships into revenue.

You'll learn the core features and functionality of the platform including lead and sales opportunity tracking, data analysis and essential built-in tools. You'll use these skills to help improve the sales process allowing your business to sell more, faster.

Being immersed in the course by your expert Microsoft Certified Trainer (MCT), you'll learn to use Microsoft Dynamics 365 for Sales to:

  • Create a Customer Organisational Structure
  • Manage Leads and Opportunities
  • Manage Relationship and Sales Analysis
  • Manage the Sale Process
  • Improve Sales Performance
  • Manage Customer Information

Firebrand's Lecture | Lab | Review technique will get you hands-on with the Dynamics 365 Sales platform, combined with theory and in-depth review sessions this will reinforce your learning and accelerate knowledge development.

You'll sit exam MB2-717: Microsoft Dynamics 365 for Sales on-site, during the course. This is covered by your Certification Guarantee. Passing the exam will earn you a Microsoft Dynamics Specialist certification and will also complete your elective requirement for the MCSE: Business Applications credential.

If you're looking to implement, use, maintain, or support Microsoft Dynamics 365, this course is ideal. It's typically aimed at sales and marketing professionals, sales managers, project managers, solution architects, and functional consultants wanting to demonstrate foundational understanding of the Microsoft Dynamics 365 Sales application.

Read more ...

Interested? See prices or call +971 4 3199019

As Firebrand are a Gold Microsoft Learning Partner, you‚ll be taught using these official resources

  • Microsoft Certified Trainer (MCT)
  • Microsoft official practice tests

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call +971 4 3199019

Create a Customer Organisational Structure

Manage customer records - Create and maintain a current customer base organisational structure; identify potential sales opportunities by utilising core records such as accounts, contacts and customers

Manage the sales process - Create and maintain sales transactional records; track the sales progression; manage the sales process from lead generation through quote, order, and invoice creation

Manage customer communication - Create and manage social engagement sources, identify opportunities and generate leads

Manage sales literature and competitors - Create and maintain a sales literature repository, create an organised methodology for identifying and tracking competitors

Manage Leads and Opportunities

Manage leads - Identify leads and track them throughout the conversion process, reactivate or delete disqualified leads

Identify and manage opportunities - Identify opportunities to track throughout the sales workflow, create opportunities with a defined status, create records within the opportunity form, assign opportunities to designated sales staff

Utilise opportunity functionality - Close and document opportunities as won or lost, use Quick Create to add new information, connect opportunities to other record types, apply connections to a data structure

Manage opportunity relationships - Analyse lost sales opportunities through resolution activities, utilise multiple opportunity views

Manage Relationship and Sales Analysis

Manage relationship intelligence - Provision and configure Relationship Insights to integrate with Exchange, create and prioritise actions and tasks, track interactions, manage sales communication

Manage relationship analysis - Provision and configure relationship intelligence, create actionable and productivity cards by using Relationship Assistant

Integrate email with Dynamics 365 Sales - Track interactions with a specific email; manage sales relationships through statistical analysis of email activity, untracked emails and performance activities; manage sales relationships with Email Engagement; use engagement analytics and Auto-capture

Manage sales by using sales analysis tools - Improve sales tracking by using Advanced Find, editable grids and built-in reports; export data to Excel in both static and dynamic processes; export Excel templates

Manage the Sale Process

Manage the business process flow - Manage the tasks required of each state in the Business Process Flow, create territories and assign them to managers and sales staff, configure currency and exchange rates

Manage Products by using the Product Catalog - Manage prices lists, discount lists and unit groups; create, maintain and clone products; manage the product lifecycle

Manage price structures - Create price lists, create discount list models, assign currencies to products

Manage product relationships - Identify product relationships, differentiate product relationships by family units, customise properties for all products, identify and bundle related products

Manage sales transactional records - Create price and revenue structures with inclusion of line items, currency rates, exchange rates, and write-in products; manage the quote lifecycle; create and manage quotes, orders, and invoices

Improve Sales Performance

Manage goals - Create manageable and measurable goals, delineate goals by fiscal periods, specify definitions and goal metric records, analyse individual and organisational progress by creating goal hierarchies, use rollup queries

Manage visual tools with Sales Analysis - Create documents and templates, integrate charts and dashboards

Manage Customer Information

Operate Dynamics 365 sales functions - Identify and define the functional areas of Dynamics 365 Sales, model relationships and records in Microsoft Dynamics 365, access Dynamics 365 Sales through various client access methods, utilise the help centre

Perform data management - Create customers and contacts within 365 Sales, enforce customer relationship by using activity types, use views and global searches

Perform lifecycle management - Utilise leads, convert leads into customers in the lead life cycle, perform opportunity management, manage cases

Read more ...

Interested? See prices or call +971 4 3199019

You will sit the following exam at the Firebrand Training centre, during the course. This is covered by your Certification Guarantee:

MB2-717: Microsoft Dynamics 365 for Sales

  • Technology: Microsoft Dynamics 365 Enterprise
  • Credit toward certification: MCP, MCSE, Specialist

You will be tested on the skills to:

  • Create a Customer Organisational Structure (20% - 25%)
  • Manage Leads and Opportunities (15% - 20%)
  • Manage Relationship and Sales Analysis (10% - 15%)
  • Manage the Sale Process (10% - 15%)
  • Improve Sales Performance (10% - 15%)
  • Manage Customer Information (15% - 20%)

Read more ...

Interested? See prices or call +971 4 3199019

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM, CGEIT, CRISC and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

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Interested? See prices or call +971 4 3199019

It is recommended you meet the following prerequisites:

  • Basic experience using Windows applications
  • Basic understanding of Sales in Microsoft Dynamics CRM
  • Completion of the Microsoft Dynamics CRM Introduction course, or equivalent knowledge
  • Knowledge of basic sales, marketing, and customer service roles in a business
  • Some knowledge of common Microsoft Dynamics CRM record types is preferred

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019