Microsoft Dynamics CRM 2016 - Only 11 Days

Seven reasons why you should sit your Dynamics CRM 2016 course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics CRM 2016 certified in just 11 days. With us, you’ll be Dynamics CRM 2016 trained in record time
  2. Our Dynamics CRM 2016 course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Dynamics CRM 2016 first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Dynamics CRM 2016. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Dynamics CRM 2016 faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Dynamics CRM 2016 with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 64,856 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Dynamics CRM 2016 courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 64,856 students and asked them all to review our Accelerated Learning. Currently, 96.54% have said Firebrand exceeded their expectations:



"The training I received at whilst training with Firebrand was excellent. 11 Days on the course was hard work and demanded a lot of will power. I put in the time and effort and it paid off for me. Thank you to all involved. See you next time."
M.C. - Microsoft Dynamics CRM 2016 (11 days) (29/1/2017 to 8/2/2017)

"I found the courses, trainers and accommodation very good. I learnt a lot and felt very comfortable. I think accelerated learning is a good way to learn and firebrand delivers this very well."
Joanne Nash, Fujitsu Services. - Microsoft Dynamics CRM 2016 (11 days) (29/1/2017 to 8/2/2017)

"Intensive means just that. Long and exhausting training days but the quality of instruction makes the time fly by. Looking forward to part 2!"
C.P.. - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

"The instructor was very engaging and knew his stuff! "
Anonymous - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (9/9/2017 to 11/9/2017)

"The quality of the training at Firebrand is perfect for preparing your for the exams!"
Rachel Hillier, Computer-eye2. - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"If you need massive amounts of knowledge in a short time, these are the guys to train with. Excellent facility and instructors. "
Darrall Jarman, Dazzle Computer Solutions (Self Employed). - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"Great place to come if like me you cant sit at home and read through a book, as it just does not go in. I came here having read books and have learnt a lot in the 6 days I was here. The classrooms are quite a nice environment and if you get a good trainer then it makes the whole thing better. The days are long and a bit of a slog at times getting in at 8/8.30 and then leaving at 9. Obviously there are breaks in between but still long days and don't sleep much. Overall a great experience and will definitely be using Firebrand for training again. "
Ben Farnath-Jones, OC&C Strategy Consultants. - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"Although the course consisted of very long days, the instructor was brilliant, it was a good laugh in the classroom and covered the subject areas very well! "
Anonymous - Microsoft MCSA: Windows 10 (6 days) (21/8/2017 to 26/8/2017)

"The trainer was great and very engaging. I thoroughly enjoyed the course and felt that all of the modules were covered clearly and concisely."
Ethan ODonnell. - Microsoft Windows Server 2016 - Identity (4 days) (17/8/2017 to 20/8/2017)

"After finishing the training for the MCSA course, I now feel confident in taking the examination!"
Callum Nocton-Gribben, Onefile ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (14/8/2017 to 19/8/2017)

"Had a great time at Firebrand. Thank you for all your support."
Jacob Johnson, St Johns School. - Microsoft Windows Server 2016 - Networking (3 days) (14/8/2017 to 16/8/2017)

"MCSD - App Builder course experience was great, got to know lot of new stuff like Azure & MVC and information about how to develop/plan enterprise level web application. The instructor was great through out the course explaining lot of modern stuff which goes on and also balancing the course with exam perspective. "
Amit Rathod. - Microsoft MCSD: App Builder (9 days) (5/8/2017 to 13/8/2017)

"The instructor was great and answered all questions in detail as well as making sure everyone understood. I found the course challenging but learning at Firebrand helps beginners get better knowledge of all the courseware covered."
Hannah McEwan. - Microsoft MCSD: App Builder (9 days) (5/8/2017 to 13/8/2017)

"The course was of very high quality and has provided me with the relevant information to allow me to put it into practice. I attended the course with little knowledge of administering SharePoint and I am leaving knowing that I have the relevant knowledge to build and administer a SharePoint farm. This is all thanks to the instructor - he has been fantastic!"
Benjamin Riley, Halton Borough Council. - Microsoft MCSE: SharePoint 2016 (6 days) (7/8/2017 to 12/8/2017)

"Very experienced tutor also allowed flexible learning environment to discuss wider scope of applied knowledge. All In one location (accommodation and self contained classroom building that is 24 hours accessible)."
A.A.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (7/8/2017 to 12/8/2017)

"The quality of the training experience was excellent! Good facilities, helpful staff and brilliant instructors. This was my first experience of official Microsoft training and Firebrand have definitely made me want more... and with them! I will be Back!"
D.W., Declaro Support Limited. - Microsoft MCSA: Office 365 (5 days) (7/8/2017 to 11/8/2017)

"Excellent facility with excellent trainers."
Owen Heaume . - Microsoft MCSA: Office 365 (5 days) (7/8/2017 to 11/8/2017)

"It has been a great course, the instructor takes a fast-paced & information dense course, yet somehow makes it feel relaxed. Its been a great 3 days."
Anonymous - Microsoft Developing ASP.NET MVC Web 4 Applications (3 days) (8/8/2017 to 10/8/2017)

"Very good course, enjoyable under many aspects. The instructor was very friendly, knowledgeable and patient (I ask many questions). Thank you"
Christian Dornetto, CRM Dynamics Ltd. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 days) (5/8/2017 to 7/8/2017)

"Firebrands intensive courses are great for achieving qualifications fast!"
Muhammed Haque. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 days) (5/8/2017 to 7/8/2017)

"The training was very helpful and puts a lot of things into perspective and real life. It is explained in a way that makes sense, which isn't always captured from a book."
M.J., Knauf Insulation. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"Really enjoyed my short time here. I've made lots of new friends and learned a lot of new stuff within the 6 days that I've been here. Gareth has been great and has helped us through every section of the course."
James Laird, Jmfinn & Co. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"It was a great course, relevant information and a knowledgeable instructor. It helped to make a good bond with other attendees, helping with the evening revision and practice exams together in the hotel bar, or purely just moral support! Be prepared for a lot of intense information, take notes and use whatever vice you need; coffee, sugar, fizzy drinks to keep you alert! I had a great time and would definitely recommend."
KAYLEA REED, UTILITA ENERGY. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"My journey at Firebrand has been great. First course with them, it was extremely informative and I learnt more than I ever would in my own time. The course duration was just right, 6 days to cover 3 modules was perfect. The practice exams are priceless, you can never prepare yourself for the real thing however they got you ready for the daunting aspect of exam conditions. The level of help, support and enthusiasm for us to succeed drives you to do your best (and the failure is not an option T-shirt helps!). Thank you - I will be back!"
Leah Hunt, Scientifica. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"I have learnt a lot this week with Firebrand, their instructors were all friendly and experienced, and have the experience they have in the real world has significantly contributed to my passing this course."
James Gunn, Softwerx. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"The course was great; fast paced enough to keep you interested and the instructors will give you excellent insight the books wont."
R.W., 3T RPD Ltd. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (31/7/2017 to 5/8/2017)

"Excellent Environment and training provided. Thank you"
Anonymous - Microsoft MTA Networking Fundamentals (2 days) (2/8/2017 to 3/8/2017)

"Its been really hard work, but really worth the time. "
Jeffrey Vermunt, MK2. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"Training has been of high standards and quality and why I have returned for 3rd time to train with them. I would highly recommended Firebrand Training to anyone wanting to certify themselves."
S.B., Sutaj Ltd. - Microsoft MCSE: Communication (Skype for Business) (6 days) (17/7/2017 to 22/7/2017)

"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (10/7/2017 to 18/7/2017)

"Great course with a brilliant course teacher. The instructor managed to dumb down complex concepts and made an interactive educative environment."
Mohammad B, CRMCS Consultancy. - Microsoft Specialist: Programming in C# (4 days) (3/7/2017 to 6/7/2017)

"The training is very good. It is not passive, so you have to work hard, but you get all the key information you need to build upon - with your own reading and revision adding the extra insight needed for the exam. My expectation before the course was that I might pass one of the three exams, but I soon realised that if I was prepared to work in the evenings as the instructor encouraged us all to, then I could get through them all (so far Ive passed 2 with one more this afternoon!). It was up to me now. Having passed an MCP in server 2003 through self-study - which took nearly 12 months - I was very impressed with how much you can learn when able to get the answers you need from a subject matter expert and how quickly you can get through a single exam - a matter of a few days. The labs were also very useful for getting hands-on experience and testing out what you had learned during the day. In terms of the accommodation and food, it was excellent - a small issue with my shower was fixed within hours and the staff are all friendly and very professional. You get a very good choice of food and if you prefer a low carb diet like myself then thats no problem. If you prefer to relax in the evening then there is a decent bar where you can take some time out with your new friends. "
Ben Kane, Euro Recycling. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

"Excellent learning environment, knowledgeable staff. Well paced course syllabus."
Matthew Ottley, Manuli Hydraulics UK Ltd. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

"5th Course at firebrand, and as always a great experience. Trainers are friendly and willing to answer most any questions you may have, even if they have to get back to you later 10/10"
Ethan ODonnell. - Microsoft Windows Server 2016 - Networking (3 days) (28/6/2017 to 30/6/2017)

"Very happy with the course and cannot wait to come back for mtadev in a couple of months. Definitely enjoy server work."
Jamie H., Watchfinder&co. - Microsoft MCSA: Windows Server 2016 (11 days) (24/6/2017 to 4/7/2017)

"Have been to Firebrand several times and the training is of a high standard. Great way to get qualified in a short time."
Richard Smith, Redcare (5G Communications). - Microsoft MCSA: Windows Server 2012 R2 (9 days) (13/5/2017 to 21/5/2017)

"If you are prepared to attend an intense training course, Firebrand is for you. After 3 days of training, I gained a huge amount of knowledge. Just be ready to learn! And take your skills to the next level."
Mark Cunningham, Capgemini. - Microsoft Specialist: Dynamics CRM 2016 Customisation and Configuration (4 days) (16/5/2017 to 19/5/2017)

"Firebrand provides great training with brilliant instructors. The course was enjoyable and the resources I had access to were fantastic"
Azimuth Jenkins, Capgemini. - Microsoft Specialist: Dynamics CRM 2016 Customisation and Configuration (4 days) (16/5/2017 to 19/5/2017)

"Very professional, interesting, comprehensive training! "
Michal Jarosinski, UTILITA.ENERGY. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (8/5/2017 to 13/5/2017)

"Highly engaging trainer! Found the MCSA Server 2012 course to be intense but it was helped along the way with the unique and fun way that the trainer took with his approach to it. Hes very, very knowledgeable in the subject which is helped with live notes to take a way (a first for me!) and provided time to carry out labs to test out what is learnt in theory."
The Vinh Hoang, Agent Provocateur Ltd. - Microsoft MCSA: Windows Server 2012 R2 (9 days) (1/4/2017 to 9/4/2017)

"Really impressed with the training and the on-site facilities. Its been a great experience. "
Matt Hill, Coeo Ltd. - Microsoft Azure Academy: Data Lake & Data Factory (2 days) (30/3/2017 to 31/3/2017)

"Good experience at the course. Great introduction and working experience with Data Lakes and Data Factory. The instructor was very patient and clear."
Terry Choo, eBECS. - Microsoft Azure Academy: Data Lake & Data Factory (2 days) (30/3/2017 to 31/3/2017)

"The training is very intensive, but everything is taken care of and thought about. The instructor was immensely knowledgeable and had huge amounts of experience. The facility is excellent too."
Matt Bridgeworth, Softcat plc. - Microsoft Specialist: Architecting Microsoft Azure Solutions (2 days) (29/3/2017 to 30/3/2017)

"Firebrand delivers a complete studying experience that is geared towards results. Tutors and support staff are excellent with incredible knowledge and outstanding customer service. The immersive format is absolutely critical to the success of the training approach and delivers results time after time. If you want your organisation and your staff to develop and succeed then Firebrand is the training partner that you need. Completely committed to delivering the results that you deserve. Love it........"
Paul OSullivan, CSC. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (13/3/2017 to 21/3/2017)

"Very useful, very intense, Plenty of information to take in but it was all useful and will be practical for when i take it back to work. Only positives to say really."
Aman Kumar, DMS. - Microsoft MTA Database Fundamentals (2 days) (20/3/2017 to 21/3/2017)

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. - Microsoft MCSA: Windows 10 (6 days) (13/3/2017 to 18/3/2017)

"Very hard work, but it gets you through the course. My brain is so full!"
Chris Fitz-Avon. - Microsoft Developing ASP.NET MVC Web 4 Applications (3 days) (14/3/2017 to 16/3/2017)

"I would recommend Firebrand to anyone who wants to get qualified quickly in a fast learning environment. The days are tough but rewarding as well."
Nick Margerum, React CP. - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 days) (13/3/2017 to 15/3/2017)

"Excellent training. For anyone planning to take certification it's helpful and intensive. This training helped me understand the new features of the software and how to use those for performance improvement of our data model."
Brinda Jana, British Red Cross. - Microsoft MCSA: SQL Server 2016 - Business Intelligence Development (5 days) (6/3/2017 to 10/3/2017)

"Great delivery and having the freedom to learn key areas critical to my job made this course fantastic. The fact that I had a VM remotely accessible from my hotel room was a big help, allowing me to mess around with settings. "
Paul Robertshaw. - Microsoft MCSA: Windows Server 2012 R2 & MCSE: Server Infrastructure (15 days) (25/2/2017 to 11/3/2017)

Your 11 day accelerated Microsoft Dynamics CRM 2016 course will develop skills in implementing, managing, customising and configuring Microsoft Dynamics CRM 2016. You will progress to managing and tailoring entity relationships and field configuration as well as implementing the full range of functionalities for the Sales solution within Dynamics CRM 2016.

This is your fastest route to achieving the exam competency requirements for becoming a Gold Partner for Customer Relationship Management. You'll be prepared for - and sit - exams MB2-710: Microsoft Dynamics CRM 2016 Online Deployment, MB2-712: Microsoft Dynamics CRM 2016 Customisation and Configuration and MB2-713: Microsoft Dynamics CRM 2016 Sales during the course, covered by your Certification Guarantee.

Guided by your expert Microsoft Certified Trainer, you’ll be immersed in exclusive Firebrand curriculum using our unique Lecture | Lab | Review technique to accelerate your learning. You'll cover engaging topics including:

  • Implementing a Microsoft Dynamics CRM Online deployment
  • Managing Microsoft Dynamics CRM Online
  • Managing server-side synchronisation
  • Managing Microsoft Dynamics CRM 2016 sales management components
  • Integrating Microsoft Dynamics CRM 2016 with other products like SharePoint and Office 365
  • Managing leads, opportunities and sales
  • Managing metrics and perform sales analysis
  • Configuring Dynamics CRM settings
  • Implementing entity relationships
  • Implementing and managing workflows, dialogs and custom actions

Upon passing the three exams, you will attain three Microsoft Specialist certifications:

This course is best suited to those seeking Gold Partner status for Customer Relationship Management. Or, those looking to customise, configure and deploy Dynamics CRM Online whilst utilising the inbuilt Sales functionality.

Read more ...

Interested? See prices or call +971 4 3199019

Firebrand is a Microsoft Gold Learning Partner. You will access exclusive benefits including:

  • A Microsoft Certified Trainer (MCT)
  • Official Practice Tests

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call +971 4 3199019

Dynamics CRM 2016 Customisation and Configuration

Configure Microsoft Dynamics CRM (25%)

  • Configure Dynamics CRM settings
    • Configure auditing, document management, and collaboration; configure business units; perform user management; configure email; manage teams
  • Manage Dynamics CRM security
    • Understand security roles; define permissions and privileges; configure access levels; configure security roles; assign security roles; work with multiple security roles; manage access; manage security hierarchy

Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields (27%)

  • Manage Dynamics CRM entities
    • Manage entity ownership; manage entity properties; understand system and custom entities
  • Configure field customisations
    • Understand and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons
  • Implement entity relationships
    • Understand relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles

Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualisations (24%)

  • Create and manage Dynamics CRM solutions
    • Understand solution components; identify solution types; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions
  • Customise Dynamics CRM forms
    • Understand the form structure; build a form; use specialised form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customisations and mobile clients
  • Implement Dynamics CRM views and visualisations
    • Understand view types; manage system, public, and personal views; create, modify, and delete views; customise views; customise charts; customise dashboards; use themes

Implement business rules, workflows, and business process flows (24%)

  • Implement and manage business rules
    • Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions
  • Implement and manage workflows, dialogs, and custom actions
    • Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions
  • Implement and manage business process flows
    • Understand business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows

Dynamics CRM 2016 Online Deployment

Implement a Microsoft Dynamics CRM Online deployment (10% - 15%)

  • Access Microsoft Dynamics CRM Online
    • Describe methods for accessing Microsoft Dynamics CRM Online; identify supported browsers; identify supported phone operating systems; describe requirements for Dynamics CRM for tablets; identify supported web browsers; identify user subscription license types; describe subscription add-ons
  • Plan a deployment
    • Identify the storage requirements; plan security; determine the number of instances and licenses that are required; identify implications of implementing single sign-on
  • Import data
    • Compare the methods for importing data; import data by using the Import Data Wizard; identify limitations of import processes
  • Customise Microsoft Dynamics CRM Online
    • Create new fields; modify values for option sets; modify entity forms; create new entities and reports; modify views and dashboards

Configure Microsoft Dynamics CRM Online (10% - 15%)

  • Configure subscriptions
    • Identify methods to sign-up for a subscription; identify subscription requirements; describe the subscription cancellation process; describe the methods for purchasing add-ons
  • Manage users
    • Identify the methods to add users to Dynamics CRM Online; assign Microsoft Dynamics CRM Online licenses to users; assign security roles; enable and disable users; describe non-interactive users; mark a user as non-interactive; identify administrative roles
  • Synchronise user accounts
    • Compare Dynamics CRM Online accounts with company accounts; describe user synchronisation; identify the steps to synchronise Active Directory with Office 365; describe Active Directory Federation Services

Manage Microsoft Dynamics CRM Online (10% - 15%)

  • Administer Microsoft Dynamics CRM Online instances
    • Define instances; describe the relationship between instances subscriptions, tenants, and security groups; describe instance types; set instance properties; switch an instance; reset an instance; place an instance in administrative mode; delete an instance; describe methods to copy an instance; create a copy of an instance
  • Describe tenant considerations
    • Identify limitations on the number and type of instances per tenant; configure the region for a tenant; describe limitation and requirements for multiple tenants
  • Manage storage and administrative notifications
    • Identify the storage limit for a subscription; describe the implications of reaching the storage limit; view resources used; identify requirements and limitations for sending administrative notifications
  • Describe the Microsoft Dynamics CRM Online update policy
    • Identify the frequency of updates; describe the update process; determine the version of Microsoft Dynamics CRM Online; skip updates; approve updates; determine what updates are available; reschedule an update

Manage related services (10% - 15%)

  • Describe related services
    • Identify related online services; integrate Microsoft Social Engagement with Microsoft Dynamics CRM Online; manage campaigns with Microsoft Dynamics Marketing
  • Integrate Yammer and SharePoint Online
    • Describe Yammer and SharePoint Online; identify SharePoint Online integration types; describe the integration process
  • Integrate OneNote, Skype, Skype for Business, Office 365 Groups, and OneDrive for Business
    • Compare Dynamics CRM Notes and OneNote; identify storage location for OneNote notebooks; configure OneNote integration; integrate Skype and Skype for Business; identify limitations for Skype and Skype for Business; describe Office 365 Groups; identify requirements for Office 365 Groups; integrate Office 365 Groups with Microsoft Dynamics CRM Online

Manage mobile device apps (10% - 15%)

  • Install and use mobile device apps
    • Identify the mobile apps for phones and tablets; describe requirements for mobile apps; identify supported mobile device hardware and software; install mobile apps; configure security privileges; describe restrictions for working offline; create draft records
  • Configure entities for mobile
    • Identify entity types that can be accessed from mobile apps; hide form components; enable dashboards for mobile apps

Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% - 15%)

  • Deploy Dynamics CRM for Outlook
    • Identify supported operating systems; describe required software components; compare Dynamics CRM for Outlook versions; identify deployment methods; configure Dynamics CRM for Outlook; configure multiple organisations
  • Configure offline capabilities
    • Describe offline capabilities; identify fields that can be synchronised; describe limitations for synchronised fields; configure synchronised fields

Manage email (10% - 15%)

  • Select an email processing option
    • Identify email processing options; describe the advantages of each email processing option; identify limitations and requirements for each email processing option
  • Track and correlate email
    • Compare email tracking with email correlation; describe user options for automatic tracking; describe correlation options; identify limitations of folder-level tracking; configure folder-level tracking for Exchange folders
  • Manage mailbox records and email
    • Describe synchronisation methods for incoming and outgoing email; configure the default synchronisation method for users and queues; describe mailbox records; configure approval for email addresses

Manage server-side synchronisation (10% - 15%)

  • Configure server-side synchronisation
    • Describe server-side synchronisation; identify server-side synchronisation features and supported configurations; set the email processing method; configure mailbox records
  • Set up a forwarding mailbox
    • Describe mailbox forwarding; create a forward mailbox record; add email forwarding rules for users; add mailbox records to server profile; enable mailboxes; test email configuration; describe synchronisation alerts; view the Performance Dashboard

Dynamics CRM 2016 Sales

Manage Microsoft Dynamics CRM components and the product catalog (24%)

  • Manage Dynamics CRM sales management components
    • Understand different record types; create, maintain, and use sales literature; create, maintain, and use competitors; understand sales territories; manage currency configurations; understand social engagement
  • Manage the product catalog
    • Understand the role of the product catalog and price lists; manage unit groups; manage products; manage price lists; manage discount lists; manage currencies; create product families and properties; manage product bundles; view products in hierarchical charts

Manage leads, opportunities, and sales (30%)

  • Manage leads
    • Understand the role of lead and opportunity records; understand the lead to the opportunity process flow; use the lead to the opportunity process form and the process ribbon; track leads; convert activity records to leads
  • Manage opportunities
    • Create and manage opportunities; manage opportunity records; connect competitors to opportunities; view resolution activities; work with opportunities from views; add a contact to an opportunity
  • Manage the sales order process
    • Add line items to opportunities; create and add write-in products and opportunities; select alternate price lists for opportunities; understand the process of the quotes life cycle; manage quotes; work with orders; work with invoices; convert quotes to orders and convert orders to invoices

Manage metrics and perform sales analysis (23%)

  • Manage metrics and goals
    • Configure sales metrics; configure fiscal periods; create and assign goal records; define parent and child records; create and recalculate parent and child goal records; create rollup queries
  • Perform sales analysis
    • Use built-in reports; export sales information to Microsoft Excel; work with charts and dashboards; work with system charts from an opportunity list; create dashboards; share dashboards and charts; perform advanced find queries; work with Microsoft Power BI dashboards

Integrate Microsoft Dynamics CRM with other products (22%)

  • Configure email integration
    • Configure email server synchronization; configure server settings, server profiles, and mailbox configurations; migrate to server-side synchronization; configure synchronization options; configure email client integration; use folder tracking; use the Dynamics CRM app for Outlook
  • Configure collaboration
    • Configure Microsoft SharePoint integration; set up SharePoint documents; use SharePoint documents; use Skype and Skype for Business with Dynamics CRM; use Microsoft Yammer with Dynamics CRM; use Office Groups with Dynamics CRM
  • Configure Office productivity
    • Work with Excel; export to Excel; work with Power BI; analyze data with Power BI; visualize data with Excel and Power BI to create an immersive experience; configure OneNote integration; use OneNote with Dynamics CRM

Read more ...

Interested? See prices or call +971 4 3199019

You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

  • MB2-712: Microsoft Dynamics CRM 2016 Customisation and Configuration
  • MB2-710: Microsoft Dynamics CRM 2016 Online Deployment
  • MB2-713: Microsoft Dynamics CRM 2016 Sales

Read more ...

Interested? See prices or call +971 4 3199019

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM, CGEIT, CRISC and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

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Interested? See prices or call +971 4 3199019

To be suitable to attend this accelerated course, it is recommended you possess a working knowledge of:

  • Dynamics CRM 2011 or later versions
  • Office 365 Administration
  • Microsoft Office Outlook
  • Customising Dynamics CRM, or have previously attended a Customisation course
  • The basics of using Windows applications
  • Basic understanding of Sales in Microsoft Dynamics CRM
  • Software development process and principles
  • Relational database principles
  • Business processes such as sales and customer service

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019