SAP® Certified Application Associate - CRM Fundamentals - Only 10 Days

Seven reasons why you should sit your SAP® CRM course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be SAP® CRM certified in just 10 days. With us, you’ll be SAP® CRM trained in record time
  2. Our SAP® CRM course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass SAP® CRM first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more SAP® CRM. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn SAP® CRM faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying SAP® CRM with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 64,889 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study SAP® CRM courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

When do you want to sit your accelerated course?

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22/5/2017 (Monday)

31/5/2017 (Wednesday)

Finished

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25/9/2017 (Monday)

4/10/2017 (Wednesday)

Wait list

Nationwide

 

6/11/2017 (Monday)

15/11/2017 (Wednesday)

Limited availability

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18/12/2017 (Monday)

27/12/2017 (Wednesday)

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29/1/2018 (Monday)

7/2/2018 (Wednesday)

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12/3/2018 (Monday)

21/3/2018 (Wednesday)

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Here's the Firebrand Training review section. Since 2001 we've trained exactly 64,889 students and asked them all to review our Accelerated Learning. Currently, 96.53% have said Firebrand exceeded their expectations:



"I feel confident after the Firebrand training in all areas of knowledge competency needed to attempt the CRISC exam. Thank you."
Masarrat Shaikh, Dubai Electricity and Water Authority. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (25/7/2017 to 27/7/2017)

"Firebrand takes care of my training needs end to end, including logistics, counselling and even invoicing support. The trainings I attended were always delivered by experienced people that know what they are talking about. Thumbs up!"
Rafael R. M.. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (25/7/2017 to 27/7/2017)

"Firebrand works on their commitments and take due care for participants. They provide original material and competent instructors."
M.B.. - ISACA CRISC Certification (Certified in Risk and Information Systems Control) (3 days) (25/7/2017 to 27/7/2017)

"The course is very interesting and will help you improve your knowledge and skills in different types of domains."
Nasser AlNasri, Etihadrail Company. - (ISC)2 CISSP Boot Camp (7 days) (4/10/2015 to 10/10/2015)

"Firebrand is the best learning experience in Dubai."
Anonymous - (ISC)2 CISSP Boot Camp (7 days) (1/6/2014 to 7/6/2014)

"Firebrand Training is the key to success for this CISSP exam, If you attend this program and get time to review and do many hours, you will pass."
Anonymous - (ISC)2 CISSP Boot Camp (7 days) (1/6/2014 to 7/6/2014)

"I had great time in class. Met new friends and learned few more tactics to understand the situations."
Mohammad Ali Butt. - (ISC)2 CISSP Boot Camp (7 days) (23/3/2014 to 29/3/2014)

"Firebrand was a one stop shop for all our training needs. We were met with courtesy and professionalism from the sales stage through logistics and the training itself. Excellent group of professionals, that know the score when it comes to appropriate training methodologies. We look forward to future classes with Firebrand."
J.A. - ISO 27001 Lead Auditor (3 days) (19/2/2014 to 21/2/2014)

"The trainer is extremely knowledgeable.The course is extremely scientific. Firebrand helps to get the certification with proper guidance"
Debomitra Banerjee, Tata Consultancy Services. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (13/2/2014 to 15/2/2014)

"Good. The trainer was very good."
Anonymous - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (13/2/2014 to 15/2/2014)

"My trainerl is an experienced trainer and he put in his best efforts to make sure everyone understands everything needed to carry out practical day-to-day work."
Mohanram C Seshadri. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (13/2/2014 to 15/2/2014)

"Firebrand is one of the most professional training I ever been to"
Saad Alharbi, University of Taibah. - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (9/2/2014 to 12/2/2014)

"The course is very informative with a lot of good material; any student that attends needs to prepare for long days and nights for study. I feel very confident in the material that I received while attending this course. The instructor was very knowledgeable on the subject matter, approachable, and had a great sense of humour. I will attend Firebrand training if I need a good understanding on any other training needs I may have in the future. "
Sheldon Jackson, Student. - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (9/2/2014 to 12/2/2014)

"it was a good informative experience that I enjoyed"
dana hajjan, FSHD. - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (9/2/2014 to 12/2/2014)

"guys you are the best in the training field."
mohammad alrwahneh. - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (9/2/2014 to 12/2/2014)

"I will definitely recommend Firebrand to my colleagues for future training. The CISM training I attended from Firebrand was good. The trainer was extremely good and having very good knowledge and command in the subject. It was an excellent opportunity to know more about the enterprise security management concepts through this course and I would like to rate the trainer 9 out of 10. "
PK Unnithan, Schlumberger. - ISACA CISM Certification (4 days) (24/11/2013 to 27/11/2013)

"CISM Instructor have deep knowledge in the security domain, and help to understand the concept other than exam oriented."
Fenil Raphy Payyappilly. - ISACA CISM Certification (4 days) (24/11/2013 to 27/11/2013)

"The instructor is very knowledgeable. He made the course very interesting with his real life experience."
John Wong. - ISACA CISM Certification (4 days) (24/11/2013 to 27/11/2013)

"The facilities provided are excellent."
Aji Yadima, NNPC. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/11/2013 to 21/11/2013)

"Not only the certification one can get, also working through with experienced instructor to get exposure on Cisco networking devices. I will recommend Firebrand as one of the top trainers one can get."
Sanusi Yerima, NNPC. - Cisco CCNA (Routing & Switching) Certification (7 days) (16/11/2013 to 21/11/2013)

"this training enriched my knowledge about project management "
Anonymous - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (17/11/2013 to 20/11/2013)

"Good training, Knowledgeable and experienced instructor. Etisalat Academy in Dubai is a quiet place to study and stay. Labs time is open time for trainees. I recommend the training for security professionals."
Anonymous - EC-Council Certified Ethical Hacker (CEH) (5 days) (29/9/2013 to 3/10/2013)

"The Instructor is probably the most knowledgeable guy in the Security field with immense amount of experience. The way he trains his students is simply brilliant as he explains what is what and why along with the concept also maintaining a light mood in the hall. "
Ankit Satsangi. - EC-Council Certified Ethical Hacker (CEH) (5 days) (29/9/2013 to 3/10/2013)

"Good focused Course Material with knowledgeable, experienced as well as forthcoming Instructor. Facility is just the right kind of environment for such course. discussions and insights from Trainer, Course participants representing varied backgrounds and industry made it a great learning experience. "
Intakhab Shah, Saudi International Petrochemical Company. - Six Sigma Green Belt (5 days) (20/10/2013 to 24/10/2013)

"Instructor is well aware of the topics and an expert. He encourages interaction which improves the learning experience. "
G.B, Saudi International Petrochemical. - Six Sigma Green Belt (5 days) (20/10/2013 to 24/10/2013)

"Great way to learn in isolation, away from daily routine, excellent method used to transfer knowledge."
Narayan Iyer, El Seif Engineering Contracting Co Ltd. - Six Sigma Green Belt (5 days) (20/10/2013 to 24/10/2013)

"If you're lucky enough to get this instructor, you can look forward to a fun, insight filled and thoroughly rewarding 5 days. My third time at Firebrand, first time outside the UK, and another great training experience. "
F.M. - EC-Council Certified Ethical Hacker (CEH) (5 days) (29/9/2013 to 3/10/2013)

"The Firebrand Black Belt course was intense and far exceeded my expectations. I learned the practical application of the tools and techniques in the real world through exercises and case study. If you want more than just a certification and want to learn HOW to apply the knowledge and skills to improve your Company... then go with Firebrand!"
Jack White, DynCorp International. - Six Sigma Black Belt (5 days) (13/9/2013 to 17/9/2013)

"The training is very good and easy to understand. It's a mix of practical & theory work. the examples and method of teaching is very closely related to my daily routine work which makes it easy to apply in my daily life. "
Raza Khan, ATIC. - Six Sigma Black Belt (5 days) (13/9/2013 to 17/9/2013)

"Training by Firebrand; you can pass the exam as well as get insight of the best practices "
Anonymous - ISACA CISM Certification (4 days) (25/8/2013 to 28/8/2013)

"This was a very intensive course, where we were working 14 hrs or so each day. A dedicated, energetic and knowledgeable lecturer still made the course very interesting and practical. Also the service from the local Firebrand office in Dubai was very expedient and helpful. "
Mindor Sjastad, DNV. - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (18/8/2013 to 21/8/2013)

"Professional, friendly and very knowledable of the subject. Instructor was happy to help and assist throughout the course."
Ali Abdel-Hafiz. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (10/2/2013 to 12/2/2013)

"Firebrand provided exceptional training for a rigorous, demanding course within a relatively short period of time."
A.S. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (10/2/2013 to 12/2/2013)

"Goodtrainer, course was good. "
A.G. - AXELOS PRINCE2® 2017 - Foundation & Practitioner (3 days) (10/2/2013 to 12/2/2013)

"The course was great, very intense and allowed me to pass the exam a day later."
Anonymous - Project Management Institute (PMI)® Project Management Professional (PMP)® (4 days) (3/2/2013 to 6/2/2013)

"The course is great and I recommend the instructor for this course. I have been on other courses but the instructors were good but they don’t make it fun and they don’t make you enjoy it while learning at the same time. I recommend our instructor. He delivers the whole thing plus makes you enjoy it at the same time."
Khalifa Al Maskari, Pension Fund. - EC-Council Certified Ethical Hacker (CEH) (5 days) (11/3/2012 to 15/3/2012)

"I had good experience in dealing and training with Firebrand."
Anon.. - EC-Council Certified Ethical Hacker (CEH) (5 days) (11/3/2012 to 15/3/2012)

"I really enjoyed the course with Firebrand Training. Thank you."
A.D, ADRPBF. - EC-Council Certified Ethical Hacker (CEH) (5 days) (11/3/2012 to 15/3/2012)

"Excellent experience"
Hazem Youssef, Al khalij Commercial Bank Qatar. - Six Sigma Black Belt (5 days) (4/3/2012 to 8/3/2012)

"Excellent value for time and money"
Charles Johns, Schlumberger. - Six Sigma Black Belt (5 days) (4/3/2012 to 8/3/2012)

"Awesome course, this is my second course with Firebrand and I'm sure it won't be my last! "
D.K. - Six Sigma Black Belt (5 days) (4/3/2012 to 8/3/2012)

"Class is good, training materials are good, instructor is excellent."
Ahsan Abbas, UIS. - Six Sigma Black Belt (5 days) (4/3/2012 to 8/3/2012)

"Excellent Training delivered in a Six Sigma excellence way"
Said Adada, Transmed Overseas Inc. - Six Sigma Green Belt (5 days) (29/1/2012 to 2/2/2012)

"Really enjoyed the course. The instructor was very professional and proficient in the subject and in teaching it."
Charles Johns, Schlumberger. - Six Sigma Green Belt (5 days) (29/1/2012 to 2/2/2012)

"The training content and approach was very good. It made learning easy with the relevant case studies and a lot of practical application tips. The trainer was also very well rounded with a wealth of experience which he brings to bear during the course."
Akin Akintola. - Six Sigma Green Belt (5 days) (29/1/2012 to 2/2/2012)

"Firebrand team were very detailed in giving information about the courses and outcomes' expectation. The program was fully organised and monitored. The course itself was a great experience and I couldn't have imagined it better; it exceeded my expectations."
Dania Kawood, E3 Corporation FZ-LLC. - Six Sigma Green Belt (5 days) (29/1/2012 to 2/2/2012)

"I liked the efficiency of the training program, which provided training material, classrooms, equipment and facilities to effectively complete training in the most rapid and efficient way. The instructor is very knowledgeable, experienced, aware and helpful."
Akram Seyam. - Cisco CCDP Fast Track (ARCH) (3 days) (18/9/2017 to 20/9/2017)

"I really enjoy training at Firebrand Training. The trainers are top notch. Everyone makes you feel really welcome and at ease. The training is tough but worth it! I got all my certifications from this course first time, and it was all down to my Trainer. He really helped me learn new techniques in IT, especially when it comes to sub netting. He has help me develop my IT knowledge and now its time to put it to practice in the real world"
Timothy Farmer, Utilita Energy. - CompTIA A+ & Network+ (7 days) (11/9/2017 to 17/9/2017)

"This course was condensed but covered most of the topics. Will recommend to my colleagues and friends. One has to understand OOP, SDLC, VS, .net +Core. The Dev course was tough for me but the trainer made it understandable for me. "
P.A., kpdsolutions Ltd and contract client - TfL. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 days) (9/9/2017 to 17/9/2017)

"As expected, I had an excellent experience here and the instructor knew the subject matter very well. I will definitely recommend Firebrand anytime and any day."
Ekhorutomwen Asemota, Capgemini. - Microsoft Specialist: Architecting Microsoft Azure Solutions (2 days) (16/9/2017 to 17/9/2017)

The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.

The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:

  • Master data
  • Organisational management
  • Product management
  • Transactional processing
  • Sales
  • Marketing
  • Customer service
  • Middleware setup and maintenance
  • Billing
  • Pricing
  • Interaction channels
  • CRM reporting

And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.

Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG

Read more ...

Interested? See prices or call +971 4 3199019

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call +971 4 3199019

Overview Of the SAP CRM Solution

  • Fundamentals and Architecture
  • CRM Modules
  • Implementing & Operating SAP CRM
  • CRM Customising Fundamentals
  • CRM Basic Data
  • CRM Business Transactions
  • Process Controls and Determination
  • Billing

CRM Middleware

  • CRM Admin Console
  • Messaging Bdoc
  • Data loading
  • Data flow
  • XIF and External Systems
  • BW Adaptor
  • Groupware Adaptor
  • Field Applications

CRM User Interface

  • SAP UI Overview and Concepts
  • Customising Business roles, Navigation bars and Transaction launchers
  • Architecture
  • UI Config
  • Application Enhancement Tool including Easy enhancement Workbench
  • Component Enhancement concepts
  • Configuration of Skin

Read more ...

Interested? See prices or call +971 4 3199019

You'll sit the following exam:

  • SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)

Read more ...

Interested? See prices or call +971 4 3199019

Included:

  • SAP® course material
  • Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM, CISA, CISM, CGEIT, CRISC and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Read more ...

Interested? See prices or call +971 4 3199019

The following are beneficial, though not necessary:

  • Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
  • Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
  • Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
  • Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
  • Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
  • Familiarisation with the concept of customer relationship types, such as business partners

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on +971 4 3199019 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call +971 4 3199019